Listening Skills

• How to stop interrupting people: take notes, focus on your breath (when you feel angry)

• Make proper eye contact

• Restate what the other people said in your own words

• Ask open-end questions: Why is that? How did that make you feel? Help me understand. What's your solution? (Don't always try to be the smarter person in the room)

How to listen to a boring/annoying person

They are ...	You can ...
passionate about something you are not interested	ask how did they become interested in it
repetitive	tell them you already got the information
angry	if it's your fault, apologize. Else, restate the situation, understand their needs, show them what you can do to help
just having a different worldview	ask them for a reason